Frequently Asked Questions

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Frequently Asked Questions

What kind of photos can I upload and use?

You are free to upload JPEG (.jpg or .jpeg) digital photos or PNG (.png) files.

How can I add text to my photo gift?

When you are creating your photo gift, enter your desired text into the data field.

What are the different estimated delivery times?

  • 1-Hour Pick-Up
  • Standard (3 to 5 business days)
  • Expedited (2 to 3 business days)

Can I cancel or change my order?

We begin processing orders as soon as they are placed, so changes or cancellations may not be possible. Please contact us immediately if you need to make a change to your order. Send all inquiries to info@ikgifts.com

Can I order in bulk for events or corporate gifts?

Yes, we offer bulk ordering options for events, weddings, corporate gifts, and more. Please contact us for more information and pricing.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website or the carrier's website.

Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination.

Can I return a personalized item if I'm not satisfied with it?

Personalized items are non-refundable unless there is a defect or error on our part. Please contact us if you have any concerns about your personalized item.

Do you offer customization for items not listed on your website?

We may be able to accommodate special customization requests for items not listed on our website. Please contact us to discuss your specific needs.

Can I order a product that is currently out of stock?

We strive to keep our inventory up to date, but occasionally items may be out of stock. Please contact us to inquire about the availability of a specific item.

Do you offer gift cards?

Yes, we offer gift cards that can be purchased and used for any of our products.

Can I use my own design or artwork for customization?

Yes, you can upload your own design or artwork for customization on select products. Please check the product page for customization options.

Can I order a sample before placing a bulk order?

Yes, we offer samples for select products. Please contact us for more information and pricing on samples.

Do you offer customization for corporate gifts?

Yes, we offer customization options for corporate gifts, including branding and logo placement. Please contact us for more information and pricing.

Can I request a rush order?

Yes, we offer rush order options for select products. Please contact us for more information and pricing on rush orders.

Are your products environmentally friendly?

We strive to offer environmentally friendly products and packaging whenever possible. Please check the product description for eco-friendly certifications or materials.

Can I add a gift message to my order?

Yes, you can add a gift message to your order during checkout. We will include a printed gift message with your order at no extra cost.

Where are your products made and manufactured?

We design and create each and every one of our creations out of our home office with a lot of love and ship them out to your home!

How can I check my order status?

When your order ships, you will receive an email notification that contains a tracking number for your piece.

What is your return policy?

Since all of our work is handmade, all sales are final. However, should you be unhappy with your piece, please refer to our Refund policy.